Acceptable Use Policy

DRAFT — not legally reviewed.

This Acceptable Use Policy applies to everyone who uses kovac (the “Service”) provided by Inteligenta AIX, including the customer organisation, its Users, and anyone who interacts with an agent the customer makes available. It forms part of our Terms of Service. Capitalised terms have the meanings given there.

The customer is responsible for its Users’ compliance and for the agents it publishes, including on its own website.

1. Unlawful and harmful content

You may not use the Service to submit, store, retrieve or generate content that:

• is unlawful, or infringes anyone’s intellectual property, privacy or other rights;
• you do not have the right to process, including personal data for which you have no legal basis;
• sexually exploits or endangers children;
• incites violence, terrorism or hatred against people on the basis of a protected characteristic;
• is defamatory, harassing or threatening;
• is designed to deceive, such as fraud, phishing or impersonation of a person or organisation.

2. Prohibited uses of agents

You may not use the Service to:

• make decisions with legal or similarly significant effects on individuals (for example about employment, credit, insurance, housing, education or access to essential services) without meaningful human review;
• give individualised medical, legal or financial advice to the public without appropriate professional oversight;
• conduct unlawful surveillance, or profile individuals using special categories of personal data without a legal basis;
• generate or distribute spam or unsolicited bulk communications;
• develop or operate weapons capable of mass casualties, or malware;
• present AI-generated output to people as if it were written by a human, where that would mislead them.

Agents you make available to the public must make clear that users are interacting with an AI system [[confirm against applicable AI regulation]].

3. Security and integrity of the Service

You may not:

• attempt to access another customer’s workspace or data, or any part of the Service you are not authorised to use;
• probe, scan or test the vulnerability of the Service except as permitted by our responsible disclosure process [[link or contact]];
• circumvent authentication, rate limits, quotas, guardrails, sandboxing or access controls;
• use skills or code execution to attack other systems, mine cryptocurrency, or run workloads unrelated to the agent’s purpose;
• interfere with the Service’s operation, including by overloading it or introducing malicious code;
• direct website crawling at sites you are not entitled to crawl, or in breach of a site’s terms;
• reverse engineer the Service, except as permitted by law;
• resell or provide the Service to third parties except as your Order allows.

4. Third-party terms

Content you send to AI model providers through the Service must also comply with those providers’ usage policies.

5. Reporting and enforcement

Report suspected violations or security issues to [[abuse/security contact]].

If we reasonably believe this policy has been breached, we may remove or disable access to the content concerned, suspend an agent, a widget key or a User, or suspend the Service in accordance with the Terms. Where reasonably possible we will notify the customer first and give it an opportunity to remedy the breach.

6. Changes

We may update this policy to reflect changes in law or in the Service. We will notify customers of material changes in advance.